Minster 01843 825999 / Birchington 01843 845050 info@eaglevets.co.uk

Privacy

24 Hour Emergency Service

01843 825999 / 845050
Mon – Fri: 8.30am-6.00pm & Sat: 10.00am – 12.00 noon

Eagle Vets recognizes the importance of protecting the personal privacy of its clients, its patients and those individuals who simply visit our site.

Your privacy is also protected in our hospital. At no time is any information given out about the client or the pet without the consent of the owner.

We do not collect or give out any information to any third party vendors.

No information will ever be disclosed to outside parties from us or our website it’s that simple!

And we strictly adhere to this policy.

Cookies & Privacy, Information Collected Through Eagle Vets.

Some personal data is collected through the site when you voluntarily choose to provide us with personal data.

Leaving a Comment – If you leave a comment on the site, we ask for your name, email (which is not displayed on the site) and website (if you’ve got one). This information is used so other visitors will know who left the comment and to help us stop spammers.

Sharing and Usage on Collected Information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Use of Cookies

Cookies are small text files that are placed on your computer by websites that you visit.

To learn more about cookies, you can visit www.aboutcookies.org. You will also find details on how to block and delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

The Cookies We Use

Google Analytics – These cookies collect information about how visitors use a website and help us to continually improve our blog. For instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.

This data helps us to understand:

– Which pages people visit on the site

– Which internet browsers are being used

– What is popular on the site

– Which interactive tools are used by visitors

You can find out more about Google’s cookies on their privacy policy: http://www.google.com/intl/en/policies/privacy/. You can also install the Google Analytics Opt-out tools in your browser: https://tools.google.com/dlpage/gaoptout

By using our website, you agree that we can place these types of cookies on your device.

YouTube & Vimeo – If you play an embedded video on our site, there may be a cookie set by YouTube or Vimeo containing anonymous, non personally-identifiable information about the number of playbacks of embedded videos. To find out more please visit YouTube’s embedding videos information page. You can find out more on the Google Privacy Policy (Google owns YouTube): http://www.google.com/intl/en/policies/privacy/ and the Vimeo Privacy Policy: http://vimeo.com/privacy

If you ‘Like’ or ‘Tweet’ using these services, third-party websites may set a cookie when you are also logged in to their service (like Facebook or Twitter). We do not control these cookies and you should check the relevant third party website for more information about these cookies.

Social media

Interactions made through external social media services that this website and the practice participate with are subject to the terms and conditions as well as the privacy policies held with each social media service.

Users are encouraged to use social media platforms sensibly and with due care and attention in respect of their own privacy and personal details. We will never ask for sensitive information through social media services and encourage users wishing to discuss sensitive details to get in contact through primary communication channels like phoning us or e-mail.

We reserve the right to publish client pet photos and reviews from our practice Facebook page on our latest news website Blog posts and other social media such as Google Plus. Should you wish any pet photos be removed from our website or social media pages, please contact our web developer in the first instance at info@eaglevets.co.uk and the required image/s will be removed straight away.

We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please e-mail us at info@eaglevets.co.uk. or write to us to update your Personal Data.

How we use personal information

We use your personal information for the following purposes:

– To deliver the information you request

– To enable you to easily contact us, apply for posts online or other marketing activities

– To provide you with further information from us in the form of latest news Blog posts

We will not sell or disclose any personal information such as your e-mail address to third parties without your prior consent.

How long do we keep your data?

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. Generally, however, such personal data held on the practice management system will not be accessed after this time but is likely to be retained.

Clinical records remain the property of the client and at any time a request may be made for a copy of the clinical records. Similarly, a copy of any recorded image e.g. x-rays or laboratory results can be made available to the client.

What are your rights?

You may have access to your personal data held at any time on request. If at any point you believe that the personal information we hold is incorrect, you can request to have it corrected or deleted. Under the GDPR rulings, we would inform our users within 72 hours if any breach of security occurs that might compromise your data.

Opting out

If you no longer wish to receive communications from us, you can opt out of receiving them. You can do this in a number of ways:

– Click unsubscribe from e-mails that you receive from us.

– Write to us stating your full name and contact details.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on the this website.

External Links

Eagle Vets are not responsible for the availability or content of external sites that may be linked to, from the site. If you find a broken link or if you have any questions or concerns about a link, please contact us.

 What you say about us

Best vets I have tried and would highly recommend them.... the staff there were so compassionate and kind. Excellent service, best vets by farGeorgina

 

 

 What you say about us

Eagle Vets are the BEST! Always really caring and the best quality and knowledgeable care for our animalsLinda

 

 

 What you say about us

The whole team are amazing the way they have looked after my two babys with so much love I never seen this in other vetsMandy

 

 

 What you say about us

I would never take my animals anywhere else, Eagles vets is the best vets around! Caring doesn't come close and George is outstanding!Sara

 

 

 What you say about us

A very big thank you for all your hard work in treating and healing meMerlin

 

 

 What you say about us

Thank you for looking after me following my accident and great escapeGinger

 

 

 What you say about us

We always recommend the surgery to anyone and everyone and we wouldn't take our pets anywhere elseSimon

 

 

 What you say about us

Excellent vets, couldn't ask for betterYlande

 

 

 What you say about us

I would highly recommend Eagle Vets to anybody who wants the best treatment for their petsSusan

 

 

 What you say about us

A very big thank you for all your hard work in treating and healing meSarah

 

 

 What you say about us

Just to say we are so truly very grateful for the support we had with all of youTasha

 

 

 What you say about us

Great vets, always helpful reception staff. Very compassionate... Cant fault this vets. Excellent service thanksJo

 

 

 What you say about us

A heartfelt big thank you for saving meDusty

 

Our Commitment

Our commitment is ensure that your pet will receive the highest possible standard of veterinary treatment whilst under our care.

 Financial Policy

We encourage all our clients to take out pet insurance for their pets as this can be handy in the event of large unexpected expenses. We would be happy to deal with direct insurance claims (conditions apply) and we complete all insurance claims for our clients free of charge.

  Call us today for more information.  Minister 01843 825999 / Birchington 01843 845050 

 Our Promise

We are a comitted team with a special compassion for pets and their owners. We will always treat our clients in a professional manner. As a family-run business we pride ourselves that we will always be honest and transparent. We do not hide anything behind the scenes and therefore invite any owner to visit our premises for a free guided tour!

  Call us today for more information.  Minister 01843 825999 / Birchington 01843 845050